Apple released a workaround for iPhone 6 and iPhone 6 Plus users who reported a drop in cellular service and the inability to use the fingerprint reading Touch ID after downloading the iOS 8.0.1 mobile operating system.
Apple said it would release iOS 8.0.2 in the next few days to fix the issue. In the meantime, it offered step-by-step instructions to reinstall iOS 8 using iTunes. (support.apple.com/kb/HT6487)
“We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1,” it said.
“Affected users can reinstall iOS 8 through iTunes.
“We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.”
Apple had said the update was intended to fix other bugs including:
- An issue that could cause unexpected data usage when receiving a text message
- A bug that had prevented apps designed to work with its HealthKit software from being made available
- An issue that prevented some apps from accessing photos on the iPhone or iPad’s library
Users should make sure that they are using the latest version of iTunes before reinstalling iOS 8.
The company pulled the iOS 8 system after users took to microblogging site Twitter to post their complaints.