Computers

MacBook Pro recall: Apple asking for devices back due to battery concerns

Users can request a free battery replacement

Apple has launched a voluntary recall program for its 15-inch MacBook Pro.

The Cupertino firm has said that select 15-inch MacBook Pros that were sold between September 2015 and February 2017 were manufactured using a battery that could overheat and cause safety risks, though it didn’t mention how many affected customers there were.

“Apple today announced a voluntary recall of a limited number of older generation 15-inch MacBook Pro units which contain a battery that may overheat and pose a safety risk. The units were sold primarily between September 2015 and February 2017 and can be identified by their product serial number,” the company said in a statement.

“Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.”

“Customer safety is always Apple’s top priority, and we have voluntarily decided to replace affected batteries, free of charge.”

How to get a free MacBook Pro battery replacement

Users are able to take their MacBook Pro to an authorized service provider, make an appointment at an Apple Store, or arrange a mail-in service, although the company cannot confirm how long it will take to have their battery replaced or their device upgraded.

The 15-inch MacBook Pro is one of Apple’s most popular computers, and as such, potentially millions of customers could be required to request a new battery.

However, it’s likely that this battery concern reflects only a small proportion of the MacBook Pro’s sold between 2015 and 2017, perhaps with one manufacturer, supplier, or assembler.

Are you affected by this recall? Let us know on Twitter using @AppleMagazine, and we’ll feature the most interesting responses in this article. Check back soon for more news on Apple, every day of the week, and subscribe to our weekly magazine for in-depth news.

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